Working with an
e-raffle supplier
In this section you’ll be able to read about:
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What suppliers do and don’t do
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How suppliers get paid
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Where you can find a supplier
Information on suppliers...
Here are the key things a supplier can provide:
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Advice on how to make your e-raffle as successful as possible
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The technology (software solutions and hardware) for in-person e-raffles
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Other equipment that you might be interested in using, such as display screens that show the jackpot total and selling kiosks
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The “back office” web-based servers and applications for online e-raffles, including email addresses
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Tools to customize ticket and website graphics and messages
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The ability for you to accept electronic payment through a third-party e-payment provider
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Training for your volunteers and staff on how to use the equipment
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On-call support to deal with technical issues
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Assistance with reports
Here are some things a supplier cannot do or provide:
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Staff to sell tickets for you – either through the website or handheld units – charity staff and volunteers have to do this as part of conducting and managing the e-raffle
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Decisions about pricing, ticket configuration, duration of the e-raffle, and sales locations
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Marketing services (although your charity can contract with a separate marketing firm or service)
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Preparing and submitting reports to the AGCO
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Taking care of/securing the e-raffle equipment when you’re not using it
The AGCO requires that supplier fees be:
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Reasonable
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Directly related to the conduct and management of the e-raffle
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Be flat in structure (not a percentage)
For in-person e-raffles, the most common way suppliers get paid is to charge a flat amount for each paper receipt or issued, regardless of how many entries that paper receipt contains. For example:
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If a customer were to purchase one entry into the draw, a single paper receipt would be issued. The supplier would get a flat fee for that paper receipt.
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If a customer were to purchase 20 entries, a single paper receipt would still be issued (listing all 20 entry numbers) and the supplier would get the same flat fee for that one paper receipt.
Online e-raffles use a similar approach – the supplier receives a flat fee for each online transaction or sale – again, regardless of how many entries the customer has purchased at one time.
Electronic payment options (credit and debit) may be provided through third-parties (e.g. financial institutions) and are typically subject to additional fees. Extra equipment such as on-site display screens or kiosk may also involve additional fees.
The AGCO maintains a list of registered e-raffle suppliers and the solutions they have been approved to offer in Ontario.